01 · Pick up
Answers in real time
Selena answers a dedicated number or calls forwarded from your existing line.
Answering service for small business
Call coverage without the per-minute math.
Selena answers live with an AI voice, asks why the person called, and sends you a concise text summary. You get a consistent first response and a flat $20 monthly price after the free allowance.
100 calls and texts free. No credit card required.
What Selena covers
A useful first conversation while you stay focused.
Selena handles the repeatable work at the front of a call. You keep the judgment, relationship, and final decision.
02 · Ask
Captures the reason
A caller can explain what they need and answer useful follow-up questions.
03 · Pass along
Texts the short version
You receive a concise summary without waiting through a recording or calling for notes.
Where an AI answering service fits.
Selena works best when the first call can follow a clear process and you want the result quickly.
- Routine inquiries. Callers can state what they need and leave the details you care about.
- Appointment requests. Selena can check availability and book when Google Calendar is connected.
- Known callers. Saved contacts can be recognized and greeted by name.
- Immediate handoff. A concise text summary arrives when the call ends.
AI assistant or human team
Choose the service model that matches the call.
Both options can answer when you cannot. The important difference is who handles the conversation and how the service is priced.
| What to compare | Selena | Traditional live answering service |
|---|---|---|
| Who answers | An AI phone assistant | A human agent or shared reception team |
| Conversation | Natural spoken exchange with follow-up questions | Human conversation, often guided by a script or account notes |
| After the call | Concise text summary sent when the call ends | Message format and delivery depend on the provider |
| Scheduling | Optional Google Calendar connection for availability and booking | Availability and integrations depend on the provider |
| Price | First 100 calls and texts free, then $20 a month for unlimited use | Pricing varies and may depend on minutes, calls, agents, or plan limits |
Selena uses AI. If callers need sensitive, unpredictable, or high-touch human judgment on the first call, a traditional live answering team may be the better fit.
Questions from small-business owners
The practical details, before you choose.
What is a small-business answering service?
An answering service picks up when you cannot, gathers the reason for the call, and passes the details back to you. Selena does this with an AI phone assistant rather than a human agent.
Is Selena a live answering service?
Selena answers calls live, but the receptionist is AI rather than a human agent. Callers can explain what they need and answer follow-up questions in a natural spoken conversation.
Can Selena use my existing business number?
Selena gives you a dedicated number. You can share it directly or forward calls from your existing carrier so Selena answers the calls you send to it.
How much does Selena cost?
Your first 100 calls and owner-sent texts are free, with no credit card required. Unlimited use is $20 per month.
Keep comparing
See the other ways to cover a missed call.
Give your business a consistent first answer.
Start with 100 calls and texts free. No credit card required, then $20 a month for unlimited use.
Try Selena free