Legal

Terms of Service

Last updated: May 12, 2026

Welcome to Selena. By creating an account and using our service, you agree to the following terms. Please read them carefully.

1. The Service

Selena provides an AI-powered phone assistant that answers calls, takes messages, and sends you SMS summaries on your behalf. The service is operated by Nathan McNiel ("we", "us", "our").

2. Eligibility

You must be at least 18 years old and located in the United States to use this service. By signing up, you confirm you meet these requirements.

3. SMS Messaging

By providing your mobile number and checking the consent box during sign-up, you expressly agree to receive SMS text messages from Selena. These messages include call summaries and voicemail notifications. Message frequency varies based on call volume. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Consent to receive SMS messages is not a condition of using the service. You may opt out at any time without losing access to your account.

4. Acceptable Use

You agree not to use Selena to:

5. Call Recording & Transcription

Selena may record, transcribe, and summarize calls handled by your assigned phone number. You are responsible for ensuring compliance with call-recording laws in your jurisdiction. In many states, you must inform callers that the call may be recorded. Selena's greeting identifies itself as an AI assistant, which serves as notice to callers.

6. Third-Party Services

Selena relies on third-party providers including Twilio (telephony), OpenAI (voice AI), and Anthropic (summaries). Your use of Selena is also subject to their terms and policies. We are not responsible for their service availability or changes to their terms.

7. Service Availability

We aim to keep Selena available at all times but do not guarantee uninterrupted access. We may modify or discontinue features at any time with reasonable notice.

8. Limitation of Liability

Selena is provided "as is." To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the service, including missed calls or inaccurate transcriptions.

9. Account Termination

You may delete your account at any time from the dashboard. We reserve the right to suspend or terminate accounts that violate these terms.

10. Changes to These Terms

We may update these terms from time to time. Continued use of the service after changes constitutes your acceptance of the new terms.

Contact

Questions about these terms? Contact us at our contact form or email [email protected].